As one of the world's most recognised ice cream brands, we offer unmatched franchisee support and training to align with this. We invest in our franchisees and provide support that is second to none, providing support from the very beginning of the journey and throughout. Our support plan helps our franchisees to build and sustain long-term success.
Operations
Initial and ongoing support
Regular Shops visits
Mystery Shopper Audit
Business Review and action Plans
Development
Site selection approval
Development Support assistance
Shop Construction guidelines
Design manual
Guidance of approved local architect
Keep equipment and material central sourcing
Training
STAFF TRAINING ON SITE
Shop Managers skills
Support materials including manuals, videos, and guides.
TALENT DEVELOPMENT
HD Essentials induction training
Branded Customer Experience Service standards
Leadership Management Training
STAFF TRAINING SKILLS
One employee certified as a trainer in each shop to implement the induction program
Marketing
OFFER
Core and seasonal menu, and innovations to follow consumers trend and bring excitement
CONSUMER INSIGHTS
Continuous support to better answer to consumer expectations
COMMUNICATION
Point of sales material development, Global Brand campaign adaptations, Social Media strategy and content
